Terms of use
These terms explain how you may use this website and the Kav platform — and, because Kav's answers are generated by AI, what that means for you and for the people you serve.
Who these terms apply to
These terms apply to anyone using this website, and to organizations that use the Kav platform to serve their own customers, residents or students (“organizations”). By using the website or the platform you agree to them.
If your organization has signed an agreement with Kav, that agreement governs your use of the platform, and it prevails wherever it differs from these terms.
Using this website
The information on this website is general and may change without notice. It is not an offer; prices and features are confirmed only in a written agreement.
You may not misuse the website or the assistant on it: no attempts to break its security, overload it, extract its content automatically at scale, or make it produce harmful or unlawful content.
AI-generated answers can be wrong
Kav's answers are generated by artificial intelligence. They may be inaccurate, incomplete or out of date — even though Kav takes amounts, dates and statuses from the organization's own systems, checks general answers against their sources, and declines when it cannot find a reliable answer. These safeguards reduce mistakes; they cannot eliminate them.
An answer from Kav is information, not a decision and not professional advice — legal, financial, medical or otherwise. Where it matters, check it with the organization itself. The organization's own records and decisions always prevail over anything the assistant says.
Kav is not an emergency service. In an emergency, contact the emergency services directly.
What an organization that deploys Kav must do
Tell your users they are talking to an AI. Make it clear in every channel where Kav answers that replies are automated, may contain mistakes, and how to reach a person. Kav marks every reply as coming from a digital assistant; you may not remove that marking or present the assistant as a human.
Say it in your own terms. Your terms of use and privacy notice for the service must state that answers are generated by AI and may be wrong, that your official records and decisions prevail over the assistant's answers, and that binding matters — payments, eligibility, entitlements, legal status and deadlines — are decided by you, not by the assistant.
Own your content and configuration. You are responsible for the content, rules, flows and answers you approve, for the accuracy of the data in the systems you connect, and for reviewing what the assistant says in your name.
Keep a person in the loop where it matters. In sensitive areas — welfare, health, minors, legal or financial matters, and anything with a deadline — enable hand-off to a person and do not rely on the assistant alone.
Handle personal data lawfully. You decide what personal data is processed and are responsible for having a legal basis for it and for informing your users. Kav processes that data on your behalf and according to your instructions.
Follow the rules of each channel and the law. That includes the policies of messaging providers such as Meta (WhatsApp) and Telegram, accessibility and consumer-protection law, and any rule that applies to your sector.
What Kav is responsible for
Kav provides the platform with reasonable care and skill, maintains security measures appropriate to the data it processes, and works to correct errors reported to it.
Kav does not decide what an organization publishes through the assistant, and is not responsible for the accuracy of the organization's own data or for decisions the organization makes.
No warranties
Except where a written agreement says otherwise, the website and the platform are provided “as is” and “as available”, without warranties of any kind.
Kav does not warrant that answers will be error-free, complete or suited to a particular purpose, or that the service will be uninterrupted.
Limitation of liability
To the fullest extent the law allows, Kav is not liable for indirect, incidental or consequential damages, loss of profit or data, or for any loss arising from reliance on an AI-generated answer that was not checked with the organization.
Kav's total liability for any claim is limited to the amount the claimant paid Kav in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
Intellectual property
The website, the Kav platform and their content belong to Kav. You may not copy, modify or resell them except as a written agreement allows.
An organization's own content and data remain its own. Kav uses them only to provide the service to that organization.
Changes, governing law and contact
We may update these terms; the date at the top of the page shows the latest version. These terms are governed by the laws of the State of Israel, and the competent courts in Tel Aviv-Jaffa have exclusive jurisdiction.
Questions about these terms: sales@kav-channels.io or +972‑50‑315‑5577.