Content checked by two people, before your assistant can say it
A crawled page becomes a draft, never a published answer. One named person submits it, a different person approves it, before a customer ever hears it.
An insurer's policy pages change. A covered-item list gets updated, a limit changes, a clause is reworded by legal. If an assistant answered straight from whatever a crawl just scraped, a page mid-edit or a promotional page mistaken for a policy page would reach a customer exactly as written, with nobody in between.
What happens between a page changing and an answer changing
Kav re-crawls each of an organization's sources on its own schedule — daily, weekly, whatever the source warrants. A change doesn't become a live answer. It becomes a draft. A named person in the accountable department has to submit that draft, and a different person has to approve it, before the assistant is allowed to read a single sentence of it back to a customer.
Why an insurer specifically cares about this
Ask an insurer's assistant what roadside assistance covers, and the honest answer has real financial and legal weight — a customer relying on a wrong coverage limit is a real problem, not an inconvenience. The two-person rule doesn't slow down publishing a genuine update; it stops a scraping artifact, a stale cached page, or an editor's half-finished draft from ever becoming something a customer was told with the company's name behind it.
The same rule, wherever content lives
This isn't a special insurance-industry control bolted on for compliance. It's the identical discipline this platform applies everywhere something a customer can be shown is about to change — a decision table, a published rule, a knowledge article. One author, one separate approver, every time, regardless of which kind of organization is publishing.
What a customer is actually hearing
By the time an assistant answers with confidence, that sentence traces back to a specific approved article, read and checked by two named people at the company — not to whatever the last crawl happened to find. The delay this costs is measured in the time it takes a second person to read a paragraph. What it buys is the one guarantee that actually matters: nothing reaches a customer that a person at the organization didn't read first.